Subject: Refund approval for the missing item/ 6220154094
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 6 Oct 2020 06:10:00 -0700 (MST)

Hi team, 

Problem Statement: (Missing items) 
Order Date : Aug 31, 2020 
Order ID: 6220154094 
Tracking ID: 46174997131 
Ticket id: 1558448 
Assistance Required: Need refund approval. 

Issue Description: Customer placed order for 11 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 11 items has been shipped/Delivered from our side. 
Customer history: 1 ITEMS OUT OF 11 IS MISSING and this is his 11th order. 

The missing item is 162379029 - - Stud Detail Anklet with Lobster Clasp SAR19.00 

Kindly provide us the refund approval so that the refund can be initiated manually. 

Regards, 
Asjad.