Subject: RE: RMA Creation Issue - 9601226852
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, "Gopinath Rajasekaran (TCS)" <[email-masked]>, Chaitrashree MCMC <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Pradeep Prusty <[email-masked]>
Date: Tue, 6 Oct 2020 12:32:03 +0000

Hi Apoorv,

Return Order  1000030107 Is already created for the reported sales order on 1’st Oct.

++ ORR Team

Regards
Jagmohan

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, October 6, 2020 4:12 PM
To: LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: RMA Creation Issue - 9601226852

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9601226852

We are trying to arrange collection for the following items: 160699593, 161306362 however, unable to as during RMA Creation the items are not populating. We raised to technical team for the same but they have mentioned that the item quantity is set as 0 meaning the items are non returnable. The items are shoes and are returnable.

Kindly look into this so we can arrange the collection for the customer.

Thank you for your help!

Regards,
Apoorv
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