Subject: RMA Creation Issue - 9601226852
From: Apoorv Joshi <[email-masked]>
To: LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Tue, 6 Oct 2020 05:12:16 -0700 (MST)

Hi Team, 

With reference to the order number: 9601226852 

We are trying to arrange collection for the following items: 160699593, 161306362 however, unable to as during RMA Creation the items are not populating. We raised to technical team for the same but they have mentioned that the item quantity is set as 0 meaning the items are non returnable. The items are shoes and are returnable. 

Kindly look into this so we can arrange the collection for the customer. 

Thank you for your help! 

Regards, 
Apoorv