Subject: RE: amount deduction/ 8395326259/8395326207
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Asjad Hussain <[email-masked]>, Malik Ismail <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Tue, 6 Oct 2020 09:44:34 +0000

Hi,

We have done the refund on 22-Sep-20

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeTue Sep 22 17:49:59 AST 2020Post Date0922
Transaction ID202026643099998Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number526450******7363Card ExpirationJun , 2021
Transaction Amount58.140Currency Code414
Merchant Track ID159637059300040084Result CodeCAPTURED
Host Response00Authorization Code056827
AVS ResponseCVD2 Validation Repsonse
Reference ID026696001399STAN ID810089
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

From: Akshay Berry <[email-masked]>
Sent: Tuesday, October 06, 2020 12:17 PM
To: Shakeeb Arsalan <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Asjad Hussain <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: amount deduction/ 8395326259

@Rashid Gafoor  Kaskar<mailto:[email-masked]> Please confirm if this was refunded as customer is still waiting for the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 12, 2020 11:13 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: amount deduction/ 8395326259

External email sender, please take precaution.
Hi Team,

Need your assistance to close the following case

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 12:09:16 PM
Subject: FW: amount deduction/ 8395326259

Hi Rashid,

Please process refund for order 8395326207
Amount KD 58.14

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 27, 2020 5:38 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: amount deduction/ 8395326259

External email sender, please take precaution.
Hi Malik,

Please assist us in below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 14:07:03
Subject: amount deduction/ 8395326259

Hi team,

The customer is complaining that he placed order on 8/2/20 and paid KWD58.14 but the amount was deducted twice.
He provided the transaction ids for both deduction as follow.
1) 021510017839-E0268301
2)  021510017761-E0268301

kindly check the transaction details and do the needful.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7Cfb551427b743401054f208d869d88401%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637375725931439816&sdata=cPMt%2Bn4i7cAQ9zHensSV%2B71vqVX35hvPyAPWodpkmhM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com