Subject: Collection Approval - 8399515453
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 6 Oct 2020 02:27:08 -0700 (MST)

Hi Sachin, 

Hope you are doing good. 

With reference to the order number: 8399515453 
Item ID: 161855597 - - Summer Infant Stairway Gate 

Kuwait order created on Aug 26, 2020 and delivered on Sep 2, 2020. Customer contacted via Chat and reported that the item is faulty. The lock is far from the gate and does not reach it. Customer also mentioned that they contacted earlier over call and was told that a return will be arranged but until now they have not received any call for collection. Please find attached the image of the item customer has shared. 

Item Refund Value is KWD 32.40. 

Customer History: This is customer's first time ordering with us. 

Assistance Required: Please advise if the collection can be approved for this and if so, please assist in arranging the collection. 

Thank you for your help! 

Regards, 
Apoorv