Subject: RE: L3 FAILED CASES-SEP
From: Momen Elmassry <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohammed Athar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ismail Aboukhater <[email-masked]>
Cc: Mohd Zafar <[email-masked]>, Arjun Thapa <[email-masked]>
Date: Tue, 6 Oct 2020 09:04:59 +0000

Hi @Malik Ismail<mailto:[email-masked]>

  1.  6470063270  need to double check as no data found in system
  2.  6220333380  customer is unreachable at all times

Best Regards
Momen Gamal
Customer Care Center - Home Division - KSA
Ext: 662106 Mobile: +966591888499
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homecentrestores.com | | www.landmarkgroup.com

<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Malik Ismail <[email-masked]>
Sent: Monday, October 05, 2020 12:46 PM
To: Mohammed Athar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Momen Elmassry <[email-masked]>; Ismail Aboukhater <[email-masked]>
Cc: Mohd Zafar <[email-masked]>; Arjun Thapa <[email-masked]>
Subject: RE: L3 FAILED CASES-SEP

Hi @Shakeeb Arsalan<mailto:[email-masked]>, @Fauzan Ahmad, Musalman<mailto:[email-masked]>,

Please do the needful for CP & Max orders.

Hi @Momen Elmassry<mailto:[email-masked]>, @Ismail Aboukhater<mailto:[email-masked]>

Please assist.

6220311808 HB
6220333380 HC
6470063270 HC

Regards,
Malik
From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 5, 2020 1:22 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Zafar <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Subject: L3 FAILED CASES-SEP

Hi Malik,

Please find the below details for the L3 failed cases for the month of September.

Kindly provide the customer bank details to process manual refund.

Order Number
Refund Date
Type of Complain
Source
Payment Type
Payment Ref
Status
Amount
Remarks
6219526809
30-Aug-20
Non Coc
SADAD
SADAD ONLINE
P1000000000004794196
Pending
     201.60
L3 failed
6489774695
5-Sep-20
Non Coc
SADAD
SADAD ONLINE
P1000000000004710854
Pending
     430.00
L3 failed
6211377919
5-Sep-20
Non Coc
SADAD
SADAD ONLINE
P1000000000004771112
Pending
       90.00
L3 failed
6220333380
5-Sep-20
Non Coc
SADAD
SADAD ONLINE
P1000000000004795195
Pending
     265.00
L3 failed
6220311808
5-Sep-20
Non Coc
SADAD
SADAD ONLINE
P1000000000004795176
Pending
     301.15
L3 failed
6484365901
16-Sep-20
Non Coc
SADAD
SADAD ONLINE
P1000000000004684281
Pending
26.1
L3 failed
6488640574
16-Sep-20
Non Coc
SADAD
SADAD ONLINE
P1000000000004705816
Pending
238.01
L3 failed
6470063270
21-Sep-20
Non Coc
SADAD
SADAD ONLINE
P1000000000004628544
Pending
      39.00
L3 failed

Thanks & Regards,
Athar Mohammed,

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