Subject: refund approval // 1484652 // 6221607282
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Mon, 5 Oct 2020 22:36:56 -0700 (MST)

Dear team 

Problem Statement: refund approval the order was not delivered to the right person 

Order Date : 5-sep-2020 
Order ID:6221607282 
Tracking ID: 46176009655 

Assistance Required: refund approval 

Issue Description: 
as the track number the customer received his order from aramex 0n 09/07/2020 but now he said this is not his number 966558379665 i escalet the case to aramex and no replay from them 

Case history : The customer reached out to us on 15 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 8/15/2020 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin