Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Oct 2020 14:36:42 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  My Account  Ticket comment <div>
<a href="https://attachment.outlook.live.net/owa/[email-masked]/service.svc/s/GetFileAttachment?id=AQMkADAwATE0OTUwLTVhYzYtNzUwZC0wMAItMDAKAEYAAANsxDsNWnnISKyUYT4fSXR%2FBwB1KEgQUH2uSIUYLhV8HNxkAAACAQwAAAB1KEgQUH2uSIUYLhV8HNxkAAO%2Bov7uAAAAARIAEABMEMMlHCOWQKoa1AIgMQs9&amp;owa=outlook.live.com&amp;isc=1&amp;X-OWA-CANARY=REcd9o_EBkyL5Og031IC2eBUCKo7adgYXf1tMFGttXXhe4BFjFSNiTAS295JTqALWwuNMyARxa0.&amp;token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjU2MzU4ODUyMzRCOTI1MkRERTAwNTc2NkQ5RDlGMjc2NTY1RjYzRTIiLCJ0eXAiOiJKV1QiLCJ4NXQiOiJWaldJVWpTNUpTM2VBRmRtMmRueWRsWmZZLUkifQ.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.jjTshI1SFlsv-2R-MnYrXNOouUO3zaq6UaKsXmqoQ0N7PVbCB5GZ-Bs0h3I6-Ar9w3Z7AH8qVnn2qtqhUxlToU-lZQyv3656dNpAw3WV0JmEdwZtOZ5MRc2u63UZz882laP5L3XXhwGpJAGtw03BO-B0ZNUFCuI16FtWiATzhEUuBHZrGIyEMpnf2df51tiGwvHJI6di5obTq_7eOoHflS6QXgLlpqvwSJvnMtQ_24keLPzlXUVALnPUziq59n7sehzVcV8_B-oxXUHcPu4Tt0S8CFu-BY_wB3HV0zOIsR50k_cXUTytddVmSCgTigCvpWfc3zYhuzdvduhY5egJrQ&amp;isDownload=true&amp;animation=true" rel="noreferrer">https://attachment.outlook.live.net/owa/[email-masked]/service.svc/s/GetFileAttachment?id=AQMkADAwATE0OTUwLTVhYzYtNzUwZC0wMAItMDAKAEYAAANsxDsNWnnISKyUYT4fSXR%2FBwB1KEgQUH2uSIUYLhV8HNxkAAACAQwAAAB1KEgQUH2uSIUYLhV8HNxkAAO%2Bov7uAAAAARIAEABMEMMlHCOWQKoa1AIgMQs9&amp;owa=outlook.live.com&amp;isc=1&amp;X-OWA-CANARY=REcd9o_EBkyL5Og031IC2eBUCKo7adgYXf1tMFGttXXhe4BFjFSNiTAS295JTqALWwuNMyARxa0.&amp;token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjU2MzU4ODUyMzRCOTI1MkRERTAwNTc2NkQ5RDlGMjc2NTY1RjYzRTIiLCJ0eXAiOiJKV1QiLCJ4NXQiOiJWaldJVWpTNUpTM2VBRmRtMmRueWRsWmZZLUkifQ.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.jjTshI1SFlsv-2R-MnYrXNOouUO3zaq6UaKsXmqoQ0N7PVbCB5GZ-Bs0h3I6-Ar9w3Z7AH8qVnn2qtqhUxlToU-lZQyv3656dNpAw3WV0JmEdwZtOZ5MRc2u63UZz882laP5L3XXhwGpJAGtw03BO-B0ZNUFCuI16FtWiATzhEUuBHZrGIyEMpnf2df51tiGwvHJI6di5obTq_7eOoHflS6QXgLlpqvwSJvnMtQ_24keLPzlXUVALnPUziq59n7sehzVcV8_B-oxXUHcPu4Tt0S8CFu-BY_wB3HV0zOIsR50k_cXUTytddVmSCgTigCvpWfc3zYhuzdvduhY5egJrQ&amp;isDownload=true&amp;animation=true<img style="max-width: 100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MzUxNjYwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nhjqy34vL-fjYc0yCS87VDEP5zOoe6d5Z09V4IxNyf8"></a><br>
</div>
<div>
<br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 30, 2020 12:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> My Account
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1467354</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Fauzan Musalman : </div>
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Rawan, </div>
<div>
<br>
</div>
<div dir="ltr">Thank you for reaching out to us and apologies for the delay in response. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Could you please update us if the deducted amount on 08 Sep. has been refunded or not to further assist you.<br>
<br>
Thank you for all the patience and understanding. Please reach out to us for any further assistance.<br>
<br>
Your Friends,<br>
The Support Team<br>
</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1467354