Subject: Damaged Item/Refund Assistance - 9604966042
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Suzana <[email-masked]>
Date: Mon, 5 Oct 2020 07:30:34 -0700 (MST)

Hi Team, 

Problem Statement: Damaged Item/Refund Assistance 

Order Date: Sep 26, 2020 
Delivery Date: Sep 28, 2020 
Order ID: 9604966042 
AWB: FC0927001173 
Order value: AED 170.56 
Damaged Item: 160202079 - - Textured Ankle Length Socks - Set of 3 

Issue Description: Customer is reporting receiving damaged item in this order. Above is the item that they have reported as damaged. Value of the damaged item is AED 25. 

Case History: Customer contacted us on Oct 2, 2020 and reported to us that they have received a damaged item in this order. Escalating the same for refund assistance directly as the value of the item is less than AED 30. 

Customer History: This is customer's first time ordering with us. 

Assistance Required: Kindly assist in initiating a refund for this item so that we can close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Suzana Hasan. Ali Al Qafeai" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 5 October, 2020 15:58:45 
Subject: bad quality item 

Hi Team, 

Problem Statement: bad quality item 

Date: Sep 26, 2020 

Delivery Date: 9/28/20 2:15 PM 
Order ID: 9604966042 

Tracking ID: FC0927001173 

Item name : AED 25.00, Ankle Length Socks - Set of SPLASH 

Total order value: AED170.56 

Assistance Required: Need refund approval 

Issue Description: The customer has reported to us that he has received the item ( 160202079 - - Textured Ankle Length Socks - Set of 3 

Units: Piece - SPLASH 25 AED) with bad quality. 

Regards, 

Suzana Alqafeai