Subject: Fwd: Arabic Language Test - Mohamed fakhreldin Elhassan
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 5 Oct 2020 06:51:01 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Oct, 2020, at 18:56, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohamed fakhreldin Elhassan / (+0091) 9003024929 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I’m sorry for keeping you waiting for longer than it should be , I checked with our delivery staff he is on the way to your address and he delayed because there’s heavy traffic , within 10 to 15 minutes he will be at your doorstep for sure . Sorry for the delay hope you will accept my apology 
thank You 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I’m Mohamed from Sudan , born in 1991 in Khartoum city , a good husband and father of two kids , I took my primary education higher secondary school in Sudan , I came to India in 2011 for completing my studies in madras university division of business administration , I’ve received my degree and joined Dr Kamakshi memorial hospital as overseas coordinator from the period of July 2014 till July 2017 
The main duties was to coordinate with the Arab patient who seeking treatment in the hospital and the doctor 
In 2018 I joined SRM group under the same posting and I left the job in 2019 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الزبون الجيد هو الذي نادر القدوم الي لكن الزبون العظيم هو الذي ياتي باستمرار دون انقطاع ويتصف بصفة الولاء الدائم 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لان لدي الرغبه في خدمه الزبائن واجد نفسي اكثر راحه في التعامل مع الزبائن 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سوف اتحدث عن مقاطعة بوندشيري التي قمت بزيارتها قبل اربعه اعوام وهي من اجمل المدن التي قمت بزيارتها خلال تواجدي في الهند , حيث انها تتمتع بموقع جغرافي مميز يجعلها وجهة لجميع الاجانب من جميع انحاء العالم مدينه ساحليه ذات طبيعيه خلابه ,منظمه ومرتبه ترتيب يميزها عن بقيه مدن الهند الكبيره , مالفت انتباهي لهذي المدينه ان بها مزيج بين الثقافه الفرنسيه والهنديه في آن واحد نظارا لانها كانت مستعمره فرنسه , تتميز بساحل طويل علي امتداد المدينه مايجعلها مكان مناسب لقضاء عطله صيفيه جميله مع الاصدقاء , اتمني زيارتها مرة اخري والجلوس بالقرب من الشاطئ والاستمتاع بالطبيعه