Subject: Refund approval for the missing item
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 5 Oct 2020 05:31:49 -0700 (MST)

Problem Statement : Refund approval. 

Ticket id : 1518538 
Order Date : Sep 23, 2020 
Order ID: 6226636039 
Tracking id: FP09241000154 
RMA number:1000041290 

Total Price : 4.51 

Issue Description : The Customer placed the order on Sep 23, 2020 and the order has been delivered to her on 09/27/2020, now the costumer complains that one item is missing. 

Items Name: 160271376_LS_MX - - wet n wild Khol Liner Pencil 

Case history : The customer reached out to us on 25 Sep 2020. 

Customer's history : The customer is having 10 orders with us and we have created RMA for that. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help 

Best Regards, 
Atef