Subject: Re: Arabic Language Test - Mohamed Awad kalafalla
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 5 Oct 2020 05:15:56 -0700 (MST)

Hi Harpreet, 

The first and second answers seems to be copied. I evaluate for the last answer 8 out of 10. 
I tried to call him but the number is not reacable. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, 5 October, 2020 11:13:40 
Subject: Fwd: Arabic Language Test - Mohamed Awad kalafalla 

Hi Team, 

Please evaluate written and spoken both 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Oct, 2020, at 18:54, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohamed Awad kalafalla / (560090) 9538187787 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hello sir 
I am very sorry that you didn’t get your order on time. 
Sir we have done mistakes by wrote incorrect address of you so for that mistake we deliver it for other person. 
Sir i promise you like this mistake will never happen again and you will get your delivery within ten minutes. 
I’m humble to ask your forgiveness for this mistake. 
We are appreciating your complain and if you need any further details contact us directly. 
We hope our services to be liked by you 
Next time we wish to provide you better . 
Thank you 
Sincerely. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mohamed salah from Sudan north east Africa 
I have completed bachelor of computer applications (BCA). 
I have worked in Sudan for 8 months in call center. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمات الجيدة هي التي ترضي العملاء ربما لا تنال إعجابهم 
الخدمات الممتازة هي تنال إعجاب و رضا العملاء بالخدمات الممتازة التي قدمت لهم . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	الصبر :ان يكون الموظف صبورا علي طلبات العملاء وضغط العمل . 
الاصغاء : ان يكون الموظف مصفي لكل ما يتطلبه العمل من طلبات وخدمة العملاء 
القدرة علي التعامل مع مختلف احتياجات الزبائن 
معرفة المنتجات التي تقدمها الشركة معرفة تامة بالتفصيل . 
ان يكون الموظف قادرا علي التعامل الجيد مع مختلف العملاء وإدارة الوقت . 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	مدينة سواكن من المدن الجميلة التي تقع في شرق السودان علي الساحل الغربي للبحر الأحمر وتبعد عن العاصمة الخرطوم حوالي ٦٥٠ كيلو متر . 
مدينة سواكن من المدن الأثرية التاريخية التي عاش بها البطل السوداني عثمان دقنه الذي ناضل ضد الاستعمار الإنجليزي في زمن الثورة المهدية . 
يوجد بمدينة سواكن الكثير من المناطق السياحية ومنها متحف أبودهداب هو اكبر متحف في شرق السودان تم إنشاءه بجهد شخصي من قبل محمد نور هداب وهو احد أعيان مدينة سواكن ويحتوي المتحف علي مقتنيات تاريخية لعصور مختلفة لمدينة سواكن . 
يقطن مدينة سواكن حوالي أربعة واربعون ألف مواطن . 
حيث يوجد بمدينة سواكن العديد من المناطق الخلابة التي اثارت إعجابي .