Subject: RE: KNET Refund Issue // 8395033385
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Reddy Prasad <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Mon, 5 Oct 2020 11:46:22 +0000

Hi,

We have done the refund on 1st Oct 2020

Attached email FYR

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

From: Mohamed Mahmoud <[email-masked]>
Sent: Monday, October 05, 2020 2:41 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: KNET Refund Issue // 8395033385

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

Waiting for your reply.

Thanks,
Ali

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 1:31 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: KNET Refund Issue // 8395033385

External email sender, please take precaution.
Dear Rashid,

Kindly check and advise on the below case. Please find attached the transation details as well.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 September, 2020 14:52:19
Subject: KNET Refund Issue // 8395033385

Hi Team,

Problem Statement; KNET Refund Issue
Order ID; 8395033385<callto:8299992310>
KNET Transaction ID; 021340024819
Assistance Required; Need to investigate

Issue Description; Th order has been cancelled on validation, but the customer is claiming his amount has been deducted, so kindly investigate the issue

Regards
Ataullah

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: on validation cancellation - 8395033385 - ministry complaint-8395037055
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Harish Thakor <[email-masked]>, Khalifa Albader <[email-masked]>, Anju John <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Thu, 1 Oct 2020 11:48:17 +0000

HI,

We have done the refund today.

Original Transaction ID202021308288668

IP Address168.187.147.210Batch ID

Transaction Date/TimeThu Oct 01 14:47:38 AST 2020Post Date1001

Transaction ID202027573570876Action CodeCredit

Merchant ID2683Terminal ID268301

Payment InstrumentDebit CardBrand IDBurgan Bank

Card Number403583******2043Card ExpirationDec , 2023

Transaction Amount44.720Currency Code414

Merchant Track ID159621649300043316Result CodeCAPTURED

Host Response00Authorization Code210686

AVS ResponseCVD2 Validation Repsonse

Reference ID027596001049STAN ID174716

Cardholder Address

ECI7Cardholder Zip Code

User Field 1User Field 2

User Field 3User Field 4

User Field 5

UCAFHost Tran ID

Regards,

Rashid Kaskar,

F&A,

Landmark Group,

Kuwait

(O)  : +965 22909909 Ext 1407

From: Reddy Prasad <[email-masked]>
Sent: Thursday, October 01, 2020 2:45 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Harish Thakor <[email-masked]>; Khalifa Albader <[email-masked]>
Subject: on validation cancellation - 8395033385 - ministry complaint

Dear Rashid

Can you check below mentioned order number and do the needful

Regards

Reddy Prasad