Subject: Refund approval for missing item/8394479724
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 5 Oct 2020 04:04:20 -0700 (MST)

Hi Team 
Problem Statement : Refund approval 
Ticket id : 1432783 
Order Date : Jul 28, 2020 
Order ID:8394479724 
Tracking ID : FP08090001375 
Total Price of missing item : KWD17.80 

Issue Description : The Customer placed the order on Jul 28, 2020 , and it is pending since, and the issue was escalated to the courier team and they have provided the POD but the customer is claiming that he has not received the order . 

Case history : The customer reached out to us one month ago . 

Customer's history : the customer is with us since 7/28/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Asjad.