Subject: RE: RMA to be processed #1000038870
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 5 Oct 2020 10:58:35 +0000

Hi Fauzan,

I see you have refunded this already.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 4, 2020 7:04 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RMA to be processed #1000038870
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: RMA to be processed.

Ticket ID: 1540033
Order Date:  Sep 26, 2020
Order ID: 6227710111
Tracking ID: S002420249146
Total Price: SAR39
RMA: 1000038870

Issue Description: Customer has not received the Pants set one item (162613340 - - Juniors Textured Long Sleeves T-shirt and Jog Pants Set). and as per hybris the all items has been shipped and delivered from our end.

Case history: Customer reached  out to us on 1 Oct-20 that the pants is missing for in his order. We have pushed him back, but customer come back again that the pants are missing.

Customer's history: customer has two orders with us worth 782 SAR.

Assistance required: We request you to assist us to process the RMA and close the issue.

Thank you for your help.

Regards,
Fauzan
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