Subject: Refund
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 5 Oct 2020 03:54:58 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1543646 

Order Date :Sep 25, 2020 

Order ID: 6227404855 

Tracking ID : S002419256782 

Total Price : SAR634 

RMA: 1000041076 

Issue Description : 
The order was placed on Sep 25, 2020 but he received a damaged item 

item detail: 
162455168 - - Juniors Printed Shorts with Pocket Detail - Set of 2 price (19) 

Case history : The customer reached out to us on 2 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 5/7/19 and this is his 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqadr