Subject: Re: LSM productivity
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, Mohmoud Elsayed <[email-masked]>, malik ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Saurabh <[email-masked]>
Date: Mon, 5 Oct 2020 03:23:41 -0700 (MST)

Hi Imran, 

We are working on the below highlighted concern and by tomorrow we will share the plan of action to improved the SLA. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Monday, October 5, 2020 1:13:57 PM 
Subject: LSM productivity 

Hi Team, 

Please find below data of last 12 weeks for Average first response and resolution time. 

We are missing on average 1 st response from long time. 

Kindly share your inputs and plan of action to get this improved. 

	

Week 	

Average 1st response time 	

Average resolution time 

12 Jul - 18 Jul 	

28h 54m 	

35h 19m 

19 Jul - 25 Jul 	

40h 0m 	

35h 19m 

26 Jul - 1 Aug 	

36h 19m 	

29h 51m 

2 Aug - 8 Aug 	

13h 27m 	

40h 56m 

9 Aug - 15 Aug 	

13h 5m 	

39h 39m 

16 Aug - 22 Aug 	

17h 48m 	

49h 25m 

23 Aug - 29 Aug 	

16h 57m 	

47h 42m 

30 Aug - 05 Sep 	

14h 20m 	

48h 44m 

06 Sep - 12 Sep 	

15h 7m 	

48h 9m 

13 Sep - 19 Sep 	

15h 53m 	

43h 4m 

20 Sep - 26 Sep 	

12h 29m 	

42h 55m 

27 Sep - 03 Oct 	

20h 5m 	

36h 40m 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com