Subject: RE: Amount Deducted But no Order Placed//1465856-8201978134
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Harish Thakor <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Mon, 5 Oct 2020 08:56:03 +0000

Hi,

We have done the refund today.

Original Transaction ID202025144880024
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Oct 05 11:55:15 AST 2020Post Date1005
Transaction ID202027955942038Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******3607Card ExpirationFeb , 2023
Transaction Amount50.560Currency Code414
Merchant Track ID159948965700059246Result CodeCAPTURED
Host Response00Authorization Code491828
AVS ResponseCVD2 Validation Repsonse
Reference ID027996001015STAN ID841751
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Apoorv Joshi <[email-masked]>
Sent: Monday, October 05, 2020 10:03 AM
To: Mohd Imran <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>
Subject: Re: Amount Deducted But no Order Placed//1465856

External email sender, please take precaution.
Hi Team,

Kindly advise if there is an update on the below case.

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 September, 2020 13:17:27
Subject: RE: Amount Deducted But no Order Placed//1465856

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

Please help to get this closed urgently, customer is continuously chasing us and highly irate.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 11:45 AM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deducted But no Order Placed//1465856

External email sender, please take precaution.
Hi Rashid,

We need your assistance on an urgent basis as the customer is very frustrated.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 22:58:17
Subject: Re: Amount Deducted But no Order Placed

Hi Team,

The customer is continuously chasing us for the refund. Please assist in closing the case following the refund.

Best Regards,
Abhishek Sisodia
________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 10, 2020 4:47:02 PM
Subject: Amount Deducted But no Order Placed

Hi Team

Problem Statement: On Validation Cancelled

Ticket id: 1465856

Customer Email ID: [email-masked]<mailto:[email-masked]>

Date: September 07, 2020

Total Price: KWD 50.560

Issue Description: The payment has been done but no order has been placed and the amount has been deducted.

The amount has not been refunded to the customer until now.

This is an SMS that the customer received on the same day Monday 7-Sept 2020

Sorry, your payment didn’t go through. Please try again at https://centrepoint.app.link/e/QOOhdFdzA9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcentrepoint.app.link%2Fe%2FQOOhdFdzA9&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7Cc8f981a54314405daf3f08d868fcb3b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637374781861318304&sdata=hYmTzjhRSPO%2FdKSOV%2Bc3CRkJ8%2FWs3wJ6QkoYIHUaYy4%3D&reserved=0>. Please contact your bank if any amount has been debited.

PFA the attached screenshots shared by the customer.

Assistance required: We request you to look into this and close the issue.

Best Regards,
Abhishek Sisodia

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com