Subject: RE: Amount Deduction - 1343008-8395182308
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>, Anju John <[email-masked]>
Date: Mon, 5 Oct 2020 08:52:59 +0000

Hi,

We have done the refund today.

Original Transaction ID202021451229739
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Oct 05 11:51:48 AST 2020Post Date1005
Transaction ID202027943954245Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******3504Card ExpirationJun , 2022
Transaction Amount16.830Currency Code414
Merchant Track ID159629748400063814Result CodeCAPTURED
Host Response00Authorization Code253789
AVS ResponseCVD2 Validation Repsonse
Reference ID027996001005STAN ID344863
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, September 30, 2020 3:37 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Fwd: Amount Deduction - 1343008

External email sender, please take precaution.
Dear Rashid,

Kindly assist in investigating the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 September, 2020 16:36:13
Subject: Amount Deduction

Hi Team,

Customer tried to place an order but the order wasn't successful and the amount was deducted.

We've checked but his all orders are placed successfully so we informed the customer to provide us the order number but he continuously saying that he already contacted the customer service team.

So please assist us so we can take further action on this case.

Email ID - [email-masked]<mailto:[email-masked]>
Ticket Number - 1343008
Mobile number - +96596937766

Regards
Rehan

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