Subject: LSM productivity
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Saurabh <[email-masked]>
Date: Mon, 5 Oct 2020 07:43:57 +0000

Hi Team,

Please find below data of last 12 weeks for Average first response and resolution time.

We are missing on average 1st response from long time.

Kindly share your inputs and plan of action to get this improved.

Week
Average 1st response time
Average resolution time
12 Jul - 18 Jul
28h 54m
35h 19m
19 Jul - 25 Jul
40h 0m
35h 19m
26 Jul - 1 Aug
36h 19m
29h 51m
2 Aug - 8 Aug
13h 27m
40h 56m
9 Aug - 15 Aug
13h 5m
39h 39m
16 Aug - 22 Aug
17h 48m
49h 25m
23 Aug - 29 Aug
16h 57m
47h 42m
30 Aug - 05 Sep
14h 20m
48h 44m
06 Sep - 12 Sep
15h 7m
48h 9m
13 Sep - 19 Sep
15h 53m
43h 4m
20 Sep - 26 Sep
12h 29m
42h 55m
27 Sep - 03 Oct
20h 5m
36h 40m

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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