Subject: Refund approval.
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sun, 4 Oct 2020 22:39:45 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1527304 

Order Date :Sep 24, 2020 

Order ID: 9604650451 

Tracking ID : FP0926000858 

Total Price : AED490.00 

Issue Description : 
The order was placed on Sep 24, 2020 but he did not receive his complete order 
now he is looking for his missing item or refund. 

item detail: 
161660783 - - Textured Glass Dispenser with Lid - 6 L Quantity(1) Price (31) 

Case history : The customer reached out to us on 5 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 3/23/20 and this is his 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqadr