Subject: RMA to be processed #1000038870
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 4 Oct 2020 08:03:49 -0700 (MST)

Hi Team 
Problem Statement: RMA to be processed. 
Ticket ID: 1540033 
Order Date: Sep 26, 2020 
Order ID: 6227710111 
Tracking ID: S002420249146 
Total Price: SAR39 
RMA: 1000038870 
Issue Description : Customer has not received the Pants set one item ( 162613340 - - Juniors Textured Long Sleeves T-shirt and Jog Pants Set ). and as per hybris the all items has been shipped and delivered from our end. 

Case history : Customer reached out to us on 1 Oct-20 that the pants is missing for in his order. We have pushed him back, but customer come back again that the pants are missing. 

Customer's history : customer has two orders with us worth 782 SAR. 

Assistance required : We request you to assist us to process the RMA and close the issue. 

Thank you for your help. 

Regards, 
Fauzan