Subject: RE: On Validation Cancelled "8395148544 & 8395148597"
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 4 Oct 2020 13:18:31 +0000

Hi,

We have done the refund today.

Original Transaction ID202021457455550
IP Address168.187.147.210Batch ID
Transaction Date/TimeSun Oct 04 16:17:50 AST 2020Post Date1004
Transaction ID202027891264503Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBurgan Bank
Card Number403583******9006Card ExpirationMar , 2024
Transaction Amount32.880Currency Code414
Merchant Track ID159628492700068875Result CodeCAPTURED
Host Response00Authorization Code318557
AVS ResponseCVD2 Validation Repsonse
Reference ID027896001569STAN ID95254
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 04, 2020 3:27 PM
To: Akshay Berry <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Sisodia <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: On Validation Cancelled "8395148544 & 8395148597"
Importance: High

External email sender, please take precaution.
Hi Rashid,

Kindly update us on below case, customer is chasing us on daily basis.

Regards,
Fauzan

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 17:20:12
Subject: RE: On Validation Cancelled "8395148544 & 8395148597"

Hi Rashid,

Any update on this?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 12:07 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: On Validation Cancelled "8395148544 & 8395148597"

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 29 August, 2020 15:18:36
Subject: On Validation Cancelled "8395148544 & 8395148597"

Hi Team

Problem Statement: On Validation Cancelled Pending

Ticket id: 1344053

Customer Email ID: [email-masked]<mailto:[email-masked]>

Order ID: 8395148544 & 8395148597
Order Date: August 01, 2020
Order Status: ON_VALIDATION_CANCELLED
Display Order Status: Pending

Total Price: KWD 32.88

Issue Description: The payment has been done but the order was stuck on validation. The system tried to process the order again but it also failed and pending on validation.

The amount has not been refunded to the customer until now.

PFA the attached screenshots shared by the customer.

Assistance required: We request you to look into this and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com