Subject: Missing Shipment / Refund approval // Order ID: 6227474825
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 4 Oct 2020 05:51:04 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Sep 26, 2020 
Order ID: 6227474825 
Tracking ID : FP09301000738 
Total Price : 16 
Concept : BABYSHOP 

Issue Description : The Customer placed the order on Sep 26, 2020, Customer placed order for 14 items but as per the customer she has only received 13 items, Under the consignment details we can see that all 14 items has been shipped from our side. 

The missing item is 162078868 - - Giggles Printed Feeding Bottle - 50 ml (Quantity 1) 

Case history : The customer reached out to us on Oct 03, 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb