Subject: RE: Refund approval. 6489526169
From: Akshay Berry <[email-masked]>
To: Prakash Iyangar <[email-masked]>, ArishLaila <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>
Date: Sun, 4 Oct 2020 12:41:35 +0000

Thank you.

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> Please do the needful and resolve ticket# 1029943.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Prakash Iyangar <[email-masked]>
Sent: Sunday, October 4, 2020 4:38 PM
To: Akshay Berry <[email-masked]>; ArishLaila <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Ayaz <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Subject: Re: Refund approval. 6489526169

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C88d5d0531fed492dbd4008d868624898%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637374118615011803&sdata=k5N7byUN9Ix%2FCb3suhQWlzCt60M0Y55EPTl%2Bc7H1Ivo%3D&reserved=0>
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 4, 2020 3:55:08 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval. 6489526169

Hi @Prakash Iyangar<mailto:[email-masked]>,

Kindly approve if we can manually refund the customer as per the below confirmation.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: ArishLaila <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 4, 2020 3:49 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval. 6489526169

Team

Shipment status is RTO and unable to do return process due to NO RMA and tech issue , Return team is working on it,

If customer is requesting for urgent refund , please go ahead manual refund and close this case.

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 4, 2020 12:43 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval. 6489526169

@ArishLaila<mailto:[email-masked]> Please add OLM team to it to get POD

Thanks

+Jamal

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 4, 2020 12:26 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval. 6489526169

Looping @Ramesh Gottimukkala<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]> could you please assist in getting the POD for the subject order under tracking id FP05111000668.

The customer claims not receiving it.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 23, 2020 12:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval. 6489526169
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly update us on below case its pending since long time.

Thank you for your help.

Regards,

Fauzan

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 11:03:16
Subject: RE: Refund approval. 6489526169

Hi Seeta,

This order has been shipped through OLM and not SHIPA.

Tracking ID FP05111000668 @Olm Riyadh<mailto:[email-masked]> please share the POD.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 5:37 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval. 6489526169

External email sender, please take precaution.

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 September, 2020 18:30:54
Subject: Re: Refund approval. 6489526169

Hi Team

Kindly assist regarding the following concern.

Regards

Shakeeb

________________________________

From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 2:26:52 AM
Subject: Re: POD

Hi Team

​

Problem Statement : Refund approval.

Ticket id : 983624

Order Date :Apr 19, 2020

Order ID: 6489526169

Tracking id: S000986963523

Total Price : SAR262.00

Issue Description : The Customer placed the order on Apr19  2020 and  the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer.

Case history : The customer reached out to us on 30 of July  and since then the issue was raised to shipa but no action has been taken.

Customer's history : The customer is having 1 orders  with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

​

Thank you for your help!

Best Regards,

Abdulqader

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C88d5d0531fed492dbd4008d868624898%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637374118615011803&sdata=gCrhuMpwRN%2Bijgpr1nNqXWF9FGMKvkGNDj1w9bgvaXE%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com