Subject: RE: Missing item // 6496876207// Refund approval
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 4 Oct 2020 12:39:59 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Approval is attached. Kindly do the needful and resolve ticket# 1203332.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 1, 2020 7:42 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item // 6496876207// Refund approval

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 15:08:17
Subject: Re: Missing item // 6496876207// Refund approval

Hi Team,

Problem Statement: Missing item / refund approval

Order Date : Jun 4, 2020

Order ID: 6496876207
Tracking ID; S001501560477
Missing item IDs ;
162262484 - - Floral Print Robe with Long Sleeves and Tie Ups, SAR 77.00
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves, SAR 45.00
162302804 - - Floral Print Bikini Briefs with Lace Detail, SAR 12.00
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband, Q 1,  SAR 25.00
162433514 - - Foil Print T-shirt with Short Sleeves, Q 1, SAR 30.00
Value of the missing items ; 170.10 SAR

Issue Description: The customer has placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18,
and missing item value is more than 100 SAR so kingly investigate the issue,

Case History : the customer reached out to us on 13th of June reporting the missing items and since then we are trying to reach the WH but there is no response from their end, and as per the courier the order has been delivered as received from the WH.

Customer History; This first order of the customer.

Assistance Required: Need to approve the refund

Regards,
Shakeeb
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 6:18:06 PM
Subject: Fwd: Missing item // 6496876207// Refund approval

Hi Team,

Problem Statement: Missing item,

Order Date : Jun 4, 2020

Order ID: 6496876207<callto:6496876207>
Tracking ID; S001501560477
Missing item ID ; 162262484 - - Floral Print Robe with Long Sleeves and Tie Ups, SAR 77.00
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves, SAR 45.00
162302804 - - Floral Print Bikini Briefs with Lace Detail, SAR 12.00
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband, Q 1,  SAR 25.00
162433514 - - Foil Print T-shirt with Short Sleeves, Q 1, SAR 30.00
Value of the Order; 675.9 SAR
Assistance Required: Need to approve the refund

Issue Description: The customer was placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18,
and missing item value is more than 100 SAR so kingly investigate the issue,

Customer History; This first order of the customer.

Regards,
Ataullah

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 19:57:34
Subject: Re: Missing item // 6496876207

Hi Team,

Any update?

Regards
Ataullah
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 15:50:15
Subject: Missing item // 6496876207

Hi Team,

Problem Statement: Missing item,

Order Date : Jun 4, 2020

Order ID: 6496876207
Tracking ID; S001501560477
Missing item ID ; 162262484 - - Floral Print Robe with Long Sleeves and Tie Ups
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves
162302804 - - Floral Print Bikini Briefs with Lace Detail
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband
162433514 - - Foil Print T-shirt with Short Sleeves

Assistance Required: Need to investigation with the relevant team,

Issue Description: The customer was placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18,
and missing item value is more than 100 SAR so kingly investigate the issue,

Regards,
Ataullah

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Subject: Re: Missing item // 6496876207// Refund approval
From: Prakash Iyangar <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 4 Oct 2020 12:28:53 +0000

Approved.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdf969fdba873487e19ec08d868610e77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637374113350340679&sdata=JEXlhvGFG6NZ2DEF9WurDiHS%2Bo%2FwowftXC5mDooFrtk%3D&reserved=0>
  _____

From: Akshay Berry <[email-masked]>
Sent: Sunday, October 4, 2020 4:24:45 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Missing item // 6496876207// Refund approval

Hi Prakash,

Reminder for the below.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Saturday, October 3, 2020 10:28 AM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing item // 6496876207// Refund approval

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below missing items?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 1, 2020 7:40 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item // 6496876207// Refund approval

External email sender, please take precaution.

Hi Team,

Please assist on the below case.

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 15:08:17
Subject: Re: Missing item // 6496876207// Refund approval

Hi Team,

Problem Statement: Missing item / refund approval

Order Date : Jun 4, 2020

Order ID: 6496876207

Tracking ID; S001501560477

Missing item IDs ;
162262484 - - Floral Print Robe with Long Sleeves and Tie Ups, SAR 77.00

162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves, SAR 45.00

162302804 - - Floral Print Bikini Briefs with Lace Detail, SAR 12.00

162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband, Q 1,  SAR 25.00

162433514 - - Foil Print T-shirt with Short Sleeves, Q 1, SAR 30.00

Value of the missing items ; 170.10 SAR

Issue Description: The customer has placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18,

and missing item value is more than 100 SAR so kingly investigate the issue,

Case History : the customer reached out to us on 13th of June reporting the missing items and since then we are trying to reach the WH but there is no response from their end, and as per the courier the order has been delivered as received from the WH.

Customer History; This first order of the customer.

Assistance Required: Need to approve the refund

Regards,

Shakeeb

  _____

From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 6:18:06 PM
Subject: Fwd: Missing item // 6496876207// Refund approval

Hi Team,

Problem Statement: Missing item,

Order Date : Jun 4, 2020

Order ID: 6496876207<callto:6496876207>

Tracking ID; S001501560477

Missing item ID ; 162262484 - - Floral Print Robe with Long Sleeves and Tie Ups, SAR 77.00
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves, SAR 45.00
162302804 - - Floral Print Bikini Briefs with Lace Detail, SAR 12.00
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband, Q 1,  SAR 25.00
162433514 - - Foil Print T-shirt with Short Sleeves, Q 1, SAR 30.00

Value of the Order; 675.9 SAR

Assistance Required: Need to approve the refund

Issue Description: The customer was placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18,

and missing item value is more than 100 SAR so kingly investigate the issue,

Customer History; This first order of the customer.

Regards,

Ataullah

  _____

From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 19:57:34
Subject: Re: Missing item // 6496876207

Hi Team,

Any update?

Regards
Ataullah

  _____

From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 15:50:15
Subject: Missing item // 6496876207

Hi Team,

Problem Statement: Missing item,

Order Date : Jun 4, 2020

Order ID: 6496876207

Tracking ID; S001501560477

Missing item ID ; 162262484 - - Floral Print Robe with Long Sleeves and Tie Ups
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves
162302804 - - Floral Print Bikini Briefs with Lace Detail
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband
162433514 - - Foil Print T-shirt with Short Sleeves

Assistance Required: Need to investigation with the relevant team,

Issue Description: The customer was placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18,

and missing item value is more than 100 SAR so kingly investigate the issue,

Regards,

Ataullah