Subject: RE: [#1541055] - Conversation with VikashRajpurohit
From: Malik Ismail <[email-masked]>
To: Ron Thomas <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Raveen Sethupathy <[email-masked]>, Julius Rodrigues <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 4 Oct 2020 09:30:12 +0000

Hi Team,

Mentioned ticket is belong to Home Box offline store. Why agent is escalated ?

Please coach the agent to avoid unnecessary escalation .

Regards,
Malik
From: Ron Thomas <[email-masked]>
Sent: Sunday, October 4, 2020 12:46 PM
To: Home Box <[email-masked]>; [email-masked]; Raveen Sethupathy <[email-masked]>; Julius Rodrigues <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: [#1541055] - Conversation with VikashRajpurohit

Fyi @Malik Ismail<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Home Box <[email-masked]<mailto:[email-masked]>>
Reply-To: Home Box <[email-masked]<mailto:[email-masked]>>
Date: Thursday, October 1, 2020 at 6:48 PM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1541055] - Conversation with VikashRajpurohit

External email sender, please take precaution.
Hi team.
​
Cust is complaining about voucher that could not be used due COVID.
Kindly see if we can extend validity and inform him.
Please take a look at ticket #1541055<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1541055&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7Cd617086244584c974cb408d86841dc3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637373979358748924&sdata=98BX1l%2FLFTQNX4wvi63yOIMfJ0zXJ4QtditXrxgORjo%3D&reserved=0> raised by Rajpurohit Vikash ([email-masked]<mailto:[email-masked]>).

On Sat, 26 Sep at 2:29 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
VikashRajpurohit
[Image removed by sender.]
Pictures of what?
02:27 PM, 26th Sep
Mohd
[Image removed by sender.]
I am sorry that, I mistakenly sent this message to you. Please ignore the message I sent and apologize for the inconvenience.
02:28 PM, 26th Sep
VikashRajpurohit
[Image removed by sender.]
It’s ok
02:28 PM, 26th Sep
Mohd
[Image removed by sender.]
Thank you, and have a great day!
02:28 PM, 26th Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F402851677510954&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7Cd617086244584c974cb408d86841dc3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637373979358748924&sdata=aLxR5JhQGfnI%2Fo9Cc2KV4kEcUPswRMBmcovNZgYGY%2Bc%3D&reserved=0>

1541055:1125156
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