Subject: Ticket Assigned - Conversation with ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Oct 2020 05:59:23 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ali ali                    Bot:  Hi again! Bot:  Please enter your name Customer:  ali Bot:  Hi Ali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560974593            04:06 PM, 13th Sep                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek. How may I help you?           04:07 PM, 13th Sep                     ali                    Hi, my two refunds are pending, 1. Online  dated 17th August   2. In store dated 22nd August           04:08 PM, 13th Sep                   Abhishek                   Could you please share your order id so that I can assist you further.            04:08 PM, 13th Sep                     ali                    Ok just a min           04:08 PM, 13th Sep                   Abhishek                   Sure           04:09 PM, 13th Sep                     ali                    Chat widget opened           04:10 PM, 13th Sep                   Abhishek                   Hi,   Looks like we are not connected.           04:10 PM, 13th Sep                     ali                    6216706186           04:11 PM, 13th Sep                   Abhishek                   I would request you to please stay on-hold while I investigate and retrieve the information.           04:11 PM, 13th Sep                     ali                    6216720179           04:11 PM, 13th Sep                     ali                    Ok           04:11 PM, 13th Sep                   Abhishek                   As I can see the refunds of SAR 115.00 for 6216706186 and SAR 63.00 for 6216720179 have been attempted but failed due to some issue.           04:13 PM, 13th Sep                   Abhishek                   No worrys.           04:13 PM, 13th Sep                   Abhishek                   Please be assured as I have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:13 PM, 13th Sep                     ali                    So when I can expect amount to be transfered in my account           04:14 PM, 13th Sep                   Abhishek                   It would be done within 3-5 business days.           04:14 PM, 13th Sep                     ali                    Ok pls make sure           04:15 PM, 13th Sep                   Abhishek                   Please accept my humble apologies for the delay and inconvenience faced due to this delay.           04:15 PM, 13th Sep                   Abhishek                   I would make it sure that it is done as soon as possible.           04:15 PM, 13th Sep                     ali                    No problem           04:15 PM, 13th Sep                   Abhishek                   Please let me know if there is anything else you need assistance with.           04:15 PM, 13th Sep                     ali                    Thanks           04:15 PM, 13th Sep                   Abhishek                   Thank you for getting in touch with us. It was a pleasure to assist you.  Have a good day!           04:16 PM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1478298