Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Oct 2020 19:02:12 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div>Dear Team, </div>
<div id="yMail_cursorElementTracker_1601751284425"><br></div>
<div id="yMail_cursorElementTracker_1601751285460">Any update on the below?? </div>
<div id="yMail_cursorElementTracker_1601751295107">It's strange that this has taken almost a month to resolve the issue.. I had informed an agent in the call center stating if the amount cannot be refunded I would be happy to get the pair of shoes I had chosen to buy, however they stated that I would get the credit and not the shoes.. Below is the screen shot of the technical issue I faced for both 2.000 and. 280 fils.. Requesting you to please credit my amount at the earliest.. I know this is a small amount and am glad I didn't shop more.. This is the 1st and the last time experience with centre point online shopping.. </div>
<div id="yMail_cursorElementTracker_1601751411247">
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId7286" class="inline-image-global inlined-image-cid-5658cd0f-76f2-4715-aa39-de339e2c9312" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MzE2Mzg5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NeEoUZz5D-8vTODse5w5IBuEZzgmEy4PONpmaceDjIs" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId7287" class="inline-image-global inlined-image-cid-ef6da900-392a-4187-9b8e-dd80626ad428" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MzE2Mzg5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VK1vkN1BfG92CZVcnQF6GxszmC_bg3YaRgonh8AQSY8" style="width:100%;max-width:800px"><br>
</div>
<br><br>Awaiting your reply </div>
<div id="yMail_cursorElementTracker_1601751654136">Regards</div>
<div id="yMail_cursorElementTracker_1601751664919">Cynthia <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Sep 29, 2020 at 11:26 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7130851588"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Cynthia,<br><br>Thank you for reaching out to us and apologies for the delay in response.<br><br>We have raised this to our concerned team and awaiting a response on this soon. Please be assured that we are working to get this resolved on priority.<br><br>As soon as we have an update, we will get back to you immediately. Thank you for the patience and cooperation.<br><br>Your Friends,<br>The Support Team<br>
</div></div></div>

	

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1466893