From: "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Sat, 3 Oct 2020 09:29:45 -0700 (MST)

Hi Team 
Problem Statement: New RMA to be process for missing item. 
Ticket ID: 1468441 
Order Date: Aug 29, 2020 
Order ID: 6219729252 
Tracking ID: S002276086827 
Total Price: SAR51.00 
RMA: 

Issue Description : Customer claiming that he has not received the item (161211588 - - Maybelline New York Kajal Argan Oil Black Eyeliner )(3 quantity ). as per hybris we can see that the all item shipped and delivered. 

Case history : customer reached out to us on 9 Sep 2020. and claiming that he received missing order. we have pushed him back but he is denying. 

Customer's history : this is first order of customer with us. 

Assistance required : We request you to assist us the process the RMA refund for customer and close the issue. 

Thank you for your help. 

Regards, 
Fauzan