Subject: Re: Refund approval #6483631694
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 3 Oct 2020 07:42:30 -0700 (MST)

Hi Jessie, 

We have escalated to Conloc but no update since 7 days. Kindly assist us, 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Malik Ismail" <[email-masked]>, "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 19 September, 2020 15:36:25 
Subject: RE: Refund approval #6483631694 

Hi [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] 

The ready to shipped items is showing as returned to the warehouse as per tracking ID 290086947914. 

Confirm this with CONLOC. 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 

Please publish ASN OUT for this order. 

INC0857088 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, September 18, 2020 7:02 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund approval #6483631694 
Importance: High 

External email sender, please take precaution. 

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1373532 
Order Date: Apr 18, 2020 
Order ID: 6483631694 (Max) 
Tracking ID: 648363169422999991 
Total Price: SAR 264 

Issue Description : The order was placed on Apr 18, 2020 and shipped in two consignments, One consignment has been delivered but the the other one ( 648363169422999991 )has not been delivered yet, as per hybris the is status is ready to shipped. 

Case history : Customer reach out to us on 11 Aug 2020. that has not received the all items for the order. we have escalated to warehouse and they have updated us that the shipment handed over to SAMSA team at 21-April-2019. but customer still claiming that he has not received the order. 

Customer's history : This is the first order of customer with us 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

​ 

Thank you for your help. 

Regards, 
Fauzan 
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