Subject: Fwd: Arabic Language Test - Abdullah Tawfik
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 3 Oct 2020 07:23:02 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Oct, 2020, at 17:45, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Abdullah Tawfik / (0091) 9660952148 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Sorry sir. I will be on my way in few minutes. Actually I missed your address direction but I will soon be there. 
Sorry for the inconvenience caused. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Abdullah faroq Abdullah Ahmed Tawfik. 
I am citizen of Yemen and staying in India. 28 years male. Blessed from Faroq Abdullah Ahmed Tawfik family with 2 brothers and 3 sisters. Am Married and blessed with two kids. 

I did my junior, mid and senior secondary school in Yemen. I did my bachelor studies in Nims dental college Jaipur Rajasthan. Graduated as bachelor of dental surgeon. Currently am doing my internship and about to complete in few months. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمة الجيدة تساهم في زيادة ارباح المنشأة لأن العميل سيكون راضي وبالتالي سيعاود استهلاك الخدمة أو المنتج من نفس المنشأة وسيقوم بالترويج للمنشأة بناءأ على خدمة العملاء التي تلقاها 
الخدمة المتميزة أيضا كالخدمة الجيدة بالإضافة إلى تعامل مع العملاء بخلق حسن 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لدي مهارات التواصل الجيد ومستمع جيد 
لدي القدرة على العمل في فريق العمل 
لدي القدرة على حل المشكلات 
لدي القدرة على العمل تحت الضغوطات 
وانا شخص يمكنك الاعتماد عليه 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	أنا من اليمن 
وسافرت الى عمان 
وانا حالياً في الهند جايبور