Subject: RE: money deduction issue case ID: 1509585
From: Mohammed Athar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>
Date: Sat, 3 Oct 2020 13:41:51 +0000

Hi Team,

We cannot confirm you exactly that we received the money or not with the details provided. Please provide the RRN number or AUTH code to check & update you the exact status.

Thanks & Regards,
Athar Mohammed,

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 3, 2020 1:16 PM
To: Mohammed Athar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>
Subject: Re: money deduction issue case ID: 1509585

External email sender, please take precaution.
Dear Athar,

The requested information was shared on Sep 26, 2020. Please find the same attached again.

Appreciate your assistance in closing this asap.

Regards,
Apoorv

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 October, 2020 15:16:29
Subject: RE: money deduction issue case ID: 1509585

Hi Team,

Please provide details like order number or Auth code & date of transaction, without any details how can we investigate & update you?

Thanks & Regards,
Athar Mohammed,

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 3, 2020 11:29 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: Re: money deduction issue case ID: 1509585

External email sender, please take precaution.
Hi Jessie,

Please advise if there is any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 26 September, 2020 12:15:51
Subject: FW: money deduction issue case ID: 1509585

Hi Mohammed,

Kindly check and confirm.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 26, 2020 7:42 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: money deduction issue case ID: 1509585

External email sender, please take precaution.
Hi Team,

Please assist in investigating the below case.

Regards,
Apoorv

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 September, 2020 16:42:16
Subject: money deduction issue case ID: 1509585

Problem Statement: money deducted 2 times without placing the order
Order Date : na
Order ID:na
email ID: [email-masked]<mailto:[email-masked]>

Assistance Required: Need refund for customer.

customer is claiming that his money got deducted 2 times without placing the order as he shared with us the proof of bank sms
first deduction : 114 sar
second deduction:  125 sar

please do needful.

Regards,
CS Team Ammar Asif

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