Subject: RE: Late Shipment C&C #6219194426 MOC 14156699
From: Mohamed Nagy <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saad Alonaizi <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 3 Oct 2020 11:23:53 +0000

Dear @Jessie Caparas<mailto:[email-masked]>,

It is an MOC case now and we need to cancel it.

Regards,

From: Jessie Caparas <[email-masked]>
Sent: Saturday, October 3, 2020 3:08 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Late Shipment C&C #6219194426

Hi Fauzan,

Do we need to ship or cancel?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 2, 2020 6:54 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Late Shipment C&C #6219194426
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6219194426.
Store Code: Max60129
The order is C&C order and placed on Aug 27, 2020. but till now the status of the order is Submitted To Warehouse. and no consignment generated yet. We have created a child ticket but no update since 11 days ago.
Kindly check and assist us to close the case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 14:45:24
Subject: Late Shipment

Hi Team

Problem Statement: Late Shipment

Order Date : Aug 27, 2020
Order ID: 6219194426
Store code: Max60129

Assistance Required: Need Urgent Shipment and Delivery

Issue Description: The order was placed on Aug 27, 2020, but still not shipped the order and customer is complaining late delivery so we request you to arrange shipment and delivery on a priority basis.
Note : i have created child ticket on 21 Sep 2020, but still not shipped the order so we request plese do the needful.

Regards
Hafizullah

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