Subject: RE: Refund approval for missing item(6227038975)
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 3 Oct 2020 11:10:45 +0000

Hi Fauzan,

I see this has been refunded by you already.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 2, 2020 5:54 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval for missing item(6227038975)
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly help us in below case to process the RMA for the missing item (SAR7).

Thank you for your help.

Regards.
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 17:17:13
Subject: Refund approval for missing item(62270389756227038975)

Hi Team,

Problem Statement: Refund Approval for missing item.
Ticket ID:1535301
Order Date: 24-Sep-2020
Order ID: 6227038975
AWB: FP09271000359
RMA: 1000033004
 Order Value: SAR7.00

Issue Description: This order has been placed on Sep 24, 2020 and the tracking shows delivered since Sep 28, 2020. Customer is complaining regarding the missing item 162310524 - - Typographic Print Hairbrush with Butterfly Sequins amount SAR 7.00.

Customer is insisting we get the refund done asap.

Case History: Customer is with us since Feb 2019 and has total completed 8 order with us of total amount SAR 2137.78. This is the first time customer came for missing item.

Assistance Required: Request you to help us to process the RMA so that we can close this case.

Thank you for your help!

Regards,
Abhishek Borgaonkar

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