Subject: Missing Item/Refund Assistance - 7402859947
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 3 Oct 2020 02:48:11 -0700 (MST)

Hi Team, 

Problem Statement: Missing Item/Refund Assistance 

Order Number: 7402859947 
Order Date: Sep 13, 2020 
AWB: N/A 
Store Code: Centrepoint - 21453 
Missing Item: 161759101 - - Polka Dot Printed Padded Demi Bra with Briefs 
Ticket ID: 1507138 

Issue Description: Customer reported missing item in their order which is showing delivered. The same was informed to the customer but they mentioned that they reported the same to the store cashier who advised her to get in touch with us. This was a click and collect order. 

Missing item refund value: BHD 1.81 

Case History: Customer contacted us via chat and reported that the above mentioned item is missing. When we pushed them back regarding the same, they advised that they reported this to the cashier as well who took pictures of their package and asked them to report it via email. 

Asking for refund approval directly as the item refund value is BHD 1.81 which is lesser than AED/SAR 100 

Customer History: Customer is shopping with us since Oct 2018 and has a total of 113 completed orders. Customer has no previous/similar complaint. 

Assistance Required: Requesting you to please assist in refunding the customer BHD 1.81 so that we can close the case. 

Thank you for your help! 

Regards, 
Apoorv