Subject: Re: money deduction issue case ID: 1509585
From: Ammar Asif <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 3 Oct 2020 01:14:13 -0700 (MST)

Hi team 
any update? 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]> 
Sent: Saturday, 26 September, 2020 09:12:00 
Subject: Fwd: money deduction issue case ID: 1509585 

Hi Team, 

Please assist in investigating the below case. 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 25 September, 2020 16:42:16 
Subject: money deduction issue case ID: 1509585 

Problem Statement: money deducted 2 times without placing the order 
Order Date : na 
Order ID:na 
email ID: [email-masked] 

Assistance Required: Need refund for customer. 

customer is claiming that his money got deducted 2 times without placing the order as he shared with us the proof of bank sms 
first deduction : 114 sar 
second deduction: 125 sar 

please do needful. 

Regards, 
CS Team Ammar Asif