Subject: Fwd: KNET Double Deduction - 8202116697
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 3 Oct 2020 00:54:57 -0700 (MST)

Hi Team, 

Kindly assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 26 September, 2020 16:58:10 
Subject: KNET Double Deduction - 8202116697 

Hi Rashid, 

With reference to the order number: 8202116697 

Customer reported the amount of KWD 12 has been deducted twice from their account and they have already checked with their Bank. As per the Bank statement the second amount was deducted on Sep 12, 2020 and please find attached the transaction details for both deductions. The order was placed on Sep 8, 2020 and the amount was deducted one on that date. 

Please look into this and investigate further. 

Thank you for your help! 

Regards, 
Apoorv