Subject: RE: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 3 Oct 2020 07:18:36 +0000

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 1, 2020 1:47 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Fwd: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446

External email sender, please take precaution.
Hi Team,

Kindly advise if there is any update on the below case.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 26 September, 2020 14:16:31
Subject: Fwd: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446

Hi Team,

Please ignore previous email and apologies for the same.

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 15:42:00
Subject: Re: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446

Hi Team,

Can you please assist us in the below case, The customer is threatening us that he will raise a complaint to the ministry of commerce.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 19 September, 2020 11:14:02
Subject: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446

Hi Team,

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 15.50 from his account however we do not see any such order.

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same.

Hybris (Knet) ticket id - 03588098

Case id - 1425555
Order id - 8399515446
Transaction id - P-676790- 023911015788

Email id - [email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,
Manish

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