Subject: RE: Amount Deducted Twice But No Order Placed
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 3 Oct 2020 07:15:16 +0000

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 1, 2020 12:34 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Fwd: Amount Deducted Twice But No Order Placed

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case.

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 September, 2020 17:43:41
Subject: Re: Amount Deducted Twice But No Order Placed

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 21:40:27
Subject: Amount Deducted Twice But No Order Placed

Hi Team

Problem Statement:  Amount Deducted Twice But No Order Placed

Ticket id: 1466949

Customer Email ID: [email-masked]<mailto:[email-masked]>

Date: September 07, 2020

Total Price: KWD 3.20 twice

Issue Description: The payment has been done twice and no order has been placed but the amount has been deducted twice.

The amount has not been refunded to the customer until now.

PFA the attached screenshots shared by the customer.

Assistance required: We request you to look into this and close the issue.

Best Regards,
Abhishek Sisodia

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