Subject: Refund Not Proccessed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 2 Oct 2020 08:39:53 -0700 (MST)

Hi Team, 

Kindly assist us to process the RMA: 24147377 from order 6223522681. 
It has been retuned and the pickup reference (I15B1D9). We have created child ticket (1523671) to check and process the refund but no action from Conloc team till now. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 2 October, 2020 13:29:01 
Subject: Refund Not Proccessed 

Hi Team, 

Problem Statement: Refund Not Proccessed 

Order Date : 12/09/2020 

Order No: 6223522681 
Tracking ID: 46178780690;I15B1D9 
RMA:24147377 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team. 
but according to the hybris the refund has not been process for items, So we request you to check under RMA 24147377 and process the refund. 
We created child ticket however no action has been takem from 27/09/2020 
Kindly do the needful 

Regards, 
Shafeeque