Subject: Re: Missing items/ 6215615096
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 2 Oct 2020 07:12:54 -0700 (MST)

Hi Team, 

kindly help in closing the case. 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 26 September, 2020 20:03:23 
Subject: Re: Missing items/ 6215615096 

Hi Team, 

kindly help in closing the case. 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 21 September, 2020 18:40:28 
Subject: Re: Missing items/ 6215615096 

Hi Team, 

kindly help in closing the case. 
Note: The customer has received one item and another one is missing because he had placed 2 quantity for the same item. 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Sree Adhikessavan" <[email-masked]> 
Sent: Sunday, 13 September, 2020 16:11:12 
Subject: RE: Missing items/ 6215615096 

Hi Seeta, 

So 161773294 is missing right? 

How about the other one? I see an RMA submitted as damaged for the same ID. 

From: Seeta Seeta <[email-masked]> 
Sent: Saturday, September 12, 2020 5:23 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; asjad hussain <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Subject: Re: Missing items/ 6215615096 

External email sender, please take precaution. 

Hi Team, 

Need your advise in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 25 August, 2020 18:19:56 
Subject: Re: Missing items/ 6215615096 

Hi Team, 

With reference to the order number 6215615096, the contacted us complaining that he placed the order for 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms 2 quantity. However, as per the customer, he only receives 1 quantity. 

As per our hybris we have delivered all the items including the 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms in 2 quantity under tracking number Z1564781, so we request you to look into this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 25, 2020 4:35:37 PM 
Subject: Missing items/ 6215615096 

Hi team, 

Problem Statement: (Missing items) 

Order Date : Aug 13, 2020 

Order ID: 6215615096 

Tracking ID: Z1564781 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is ​ 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms quantity (1) SAR349 

Regards, 

​Asjad 

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