Subject: Refund approval for missing item(6227038975)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 2 Oct 2020 06:54:14 -0700 (MST)

Hi Jessie, 

Kindly help us in below case to process the RMA for the missing item (SAR7). 

Thank you for your help. 

Regards. 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 2 October, 2020 17:17:13 
Subject: Refund approval for missing item(62270389756227038975) 

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID: 1535301 
Order Date: 24-Sep-202 0 
Order ID: 6227038975 
AWB: FP09271000359 
RMA: 1000033004 
Order Value: SAR7.00 

Issue Description : This order has been placed on Sep 24, 2020 and the tracking shows delivered since Sep 28, 2020. Customer is complaining regarding the missing item 162310524 - - Typographic Print Hairbrush with Butterfly Sequins amount SAR 7.00. 

Customer is insisting we get the refund done asap. 

Case History : Customer is with us since Feb 2019 and has total completed 8 order with us of total amount SAR 2137.78. This is the first time customer came for missing item. 

Assistance Required : Request you to help us to process the RMA so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar