Subject: Ticket closed# 1527049
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 2 Oct 2020 04:26:49 -0700 (MST)

Hi Team, 

Ticket ID# 1527049 closed in which the customer emailed us she received a damaged item worth SAR 99. We have created RMA to arrange the collection for the damaged item but this RMA was cancelled and a new RMA has been automatically created by the system and the refund has been processed for the same. 
We have informed the customer that the refund has been processed without the pickup of the damaged item, please be informed with this concern in case there is any new update. 

Regards, 
Algaily.