Subject: Re: ON_VALIDATION_CANCELLED // 8202089948 // 1468502
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Nitesh Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 2 Oct 2020 03:48:28 -0700 (MST)

Hi 

there is an update on hybris (no realization found). update the customer the same. 

Regards, 
Fauzan 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 2 October, 2020 11:11:47 
Subject: ON_VALIDATION_CANCELLED // 8202089948 // 1468502 

Hi Team, 

With reference to order numbers: 8202089948 order was On_Validation_Cancelled and the customer is complaining that they didn't receive a refund. 

Order date: Sep 8, 2020 
Payment mode: KNET 
Ticket ID: 03588052 

Customer shared the Bank statement as attached above. 

Kindly look into this issue and do the needful. 

Thanks, 
Nitesh