Subject: Fwd: Arabic Language Test - Ali Hamid Abdullah Alamri
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 2 Oct 2020 03:00:25 -0700 (MST)

Hi Team, 

Please evaluate the test internally. Both written and spoken is required. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Oct, 2020, at 14:49, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ali Hamid Abdullah Alamri / (+91) 9145977514 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	
Hi dear customer 
Thanks for contacting us , 
Your order number 4765428 is on the way to you , if you can just wait for more 15 minutes, we have contacted the carrier and we found out that the he has got a wrong address..... If you can wait sometimes the carrier now on route to other customer and coming to you in few minutes 
[9/28, 4:56 PM] Mustafa Alawdi: 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Ali Hamid Abdullah Alamri 
I have completed my degree in B.tech civil engineering .. i have great experience in Microsoft office program, i attend many courses in communication and business 
Also i have done courses in my branch 
I have good communication skills 
I have worked in on organization working in counting 
I speak Arabic 
And English 
And Indian 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	يتمثل الاختلاف الرئيسي بين تقديم خدمة عملاء جيدة وتقديم خدمة عملاء رائعة في أنك ، في السابق ، ربما بالكاد تحافظ على رضا عملائك ؛ بينما في الأخير ، فأنت لا تحافظ على رضاهم فقط بل تحافظ أيضًا على ولائهم 
في خدمة العملاء الجيده انت تلبي توقعات العميل لاكن في خدمة العملاء الرائعه انت تتجاوز توقعات العميل وتقدم له الخدمه بالطريقه التي تبهره فيها وتكسب ولائه. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اتحمل ضغوطات العمل لان سبق لي وعملت في شركة محاسب 
اتمتع بروح الفريق والعمل الجماعي 
القدره على التواصل مع الزبون وحل جميع مشاكله 
الالتزام والانضباط بالعمل تحت كل الظروف 
اتمتع بالصبر وحسن التعامل مع الزبون 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سبق لي وزرت كشمير السنه الماضيه 
كانت من اجمل المدن التي زرتها 
استمتعت بمناظرها الجميله واجوائها الساحرة واكثر ما حبيت فيها طيبة اهلها وكرمهم امضيت فيها نصف شهر وتمنيت انها كانت اكثر