Subject: Fwd: Arabic Language Test - Muaadh Murshed Saeed Aldubai
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 2 Oct 2020 02:56:04 -0700 (MST)

Hi Team, 

Please evaluate his written and spoken internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Oct, 2020, at 13:47, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Muaadh Murshed Saeed Aldubai / (0091) 7087745869 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	As a phone order executive I would tell him that " Sir I am sorry to tell you there was an issue happened and the order have been misplaced and sent to another location due to that the order didn't come yet to your place. Sir I can assure that it will be next to ur door after ten minutes. " as a brand restaurant such a conditions are being solved like a coupon for discount or an offer so the next line will be like 
"Dear sir there will be a message sent to your number holding a coupon number on it. You can use it next time as a discount of 10% thank you sir. " 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am graduated from lovely professional university on 2020, I was doing electrical engineering course. I had worked as translation and several services for foreign how come from my country. I also did some courses on computer science and technologies. 
I can work under pressure and I will be able to get all about work in significant time like I always do 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	بالنسبه لخدمه العملاء الممتازه قد تحتوي على خدمات غير متوفره في خدمه العملاء العاديه . ف خدمه العملاء الممتازه تتعامل معا المشاكل ك نقاط للتحليل و تحسين الاداء الوظيفي و كذلك الاداء الاستثماري بين العميل و خدمه العملاء و يتم التركيز على قوه و جوده المنتج. بينما خدمه العملاء العاديه تعمل لتلبيه طلبات العملاء و لكن معا قليل من الامتيازات الممنوحة من قبل الشركه ك خدمه عملاء بسيطه . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	استطيع العمل تحت ضغط عمل شديد. 
ابحث عن الحلول المناسبة لكل مشكله. 
القدره على التواصل و توصيل المعلومه بابسط طريقه ممكنه. 
القدره على التكيف. 
امتلك اللغه العربيه و الانجليزيه بشكل جيد 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سافرت الي بنجلور في عام 2016 اخذني الكثير من الوقت للتاقلم من حيث الجو و الطقس و الاكل . عندما بدات رحلتي هناك كنت قد تعرفت على بعض الاماكن و الشخصيات التي كانت لها دور كبير في صمودي هناك . و اخذني الشوق للذهاب و معرفه المناطق الأثرية حيث و جدت ان الهند تحتوي على اقدم و افضل القلاع و القصور من العصور الوسطى. اتممت رحلتي ثم بدات ابحث عن الجامعات للحصول على درجه البكالوريوس لم اجد لذا اضطررت ان اذهب الى البنجاب و بدات رحله من اول و جديد و عندما وصلت هناك كنت من أوائل القادمين الى الدراسه هناك حيث لم يكون يتواجد فيها غير اربعه طلاب أجانب كنت رابعهم. عاد الوقت للتاقلم من جديد و هذا ما حصل اعدت الكّره مره اخرى في البنجاب حتى تمكنت من معرفه كل مناطقها و التخرج منها بعد جهد كبير و رائع.