Subject: Knet Refund issue - 8398436168
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 2 Oct 2020 01:48:34 -0700 (MST)

Hi Team, 

Ticket no: 1417591 
Hybris Ticket Id: 03636001 

Problem Statement: Knet Refund issue 
Order Date : Aug 20, 2020 
Order ID: 8398436168 
Transaction Id: 023320011353 
Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from his bank account. 

I have created the hybris ticket and request you to please check and advice. 

Thank you for your help! 

Regards, 
Shivani