Subject: Refund approval for Missing Item(9603797585)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 1 Oct 2020 23:54:47 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID: 1496673 
Order Date: 19-Sep-2020 
Order ID: 9603797585 
AWB: FP0920000126 
Total Order Value: AED 67.00 

Issue Description: This UAE order has been placed on Sep 19, 2020 and the tracking shows delivered since Sep 20, 2020. Customer is complaining regarding the missing item 160175572 - - Juniors Crew Neck T-Shirt - Set of 2 amount AED 17.00. 

Customer is insisting we get the refund done asap. 

Case History: This is the very first order of the customer with us. 

Assistance Required: Request you to provide a refund approval of AED 17.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar