Subject: Refund issue for RTO delivered order: Case id - 1430213 Order Number: 9798989362
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 1 Oct 2020 23:29:07 -0700 (MST)

Hi Team, 

Please note that as per the courier team the shipment has updated as RTO on 4/9/2020 however as per the warehouse we have received the below update and after that no action has been taken yet. 

"The receiving still on hold due to technical issues , however concerned already raise to LM IT to get it resolve asap." 

Problem statement: Refund Not initiated yet 

Case id - 1430213 
Order Number: 9798989362 
Order Created: 8/23/2020 
Tracking id - FP0824000307 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 9/4/2020 still the refund for the same has not been initiated. 

Regards, 
Manish